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FAQ

We have done our best to cover a wide range of questions customers may have about Business Furniture Direct and how we operate. Please feel free to contact us if you have any further questions.

  • WHERE ARE YOU LOCATED AND WHAT ARE YOUR TRADING HOURS?
    • We are located at Unit 25, 287 Victoria Road, Rydalmere within Quantum Corporate Park. Free parking is available alongside. Entry is also possible via Euston Street
    • We are open from 10am to 5pm Monday to Friday and Saturday by prior arrangement. We are closed on Sundays and public holidays.
  • DO THE PRODUCTS REQUIRE ASSEMBLING?
    • Yes. The desks and cabinets come fully flat-packed in complete knock-down (CKD) form and require assembly. The pedestals come partially assembled.
    • DIY instructions are included with all of our products.
  • IS YOUR FURNITURE SUITABLE FOR THE HOME OFFICE/STUDY?
    • Yes, we supply to businesses as well as home offices and individuals.
    • Our products are ideal for a home office/study and we have many sizes that would fit into confined spaces.
    • We are delighted that small businesses, home-based offices and repeat customers take advantage of our reasonable prices and are an important part of our business.
  • CAN YOU SUPPLY LARGE ORDERS?
    • Please contact us first with your requirements. If any items are not in stock, we will work with our manufacturers to quick-ship the items and meet your delivery deadline.
  • DO YOU OFFER DISCOUNTS FOR LARGE ORDERS?
    • Yes, we do offer discounts for large orders. Please contact us by phone or email for details.
  • CAN YOU PROVIDE A QUOTE?
    • We can provide a free quote for inquiries, if required
  • WHAT ARE YOUR PAYMENT METHODS?
    • We accept Visa, MasterCard, Paypal, direct deposit into our bank account, bank cheques, eftpos and cash in store.
    • We also accept payment by Visa or Master card online on our payment gateway & over the phone as well
  • DO YOUR PRICES INCLUDE GST?
    • Yes, all our prices include GST.
  • HOW DO I RETURN OR EXCHANGE AN ITEM?
    • You may return or exchange the product within 7 business days of delivery with no questions asked.
    • Call or notify us by email within those 7 business days to obtain a full refund or exchange
    • The product must be returned in undamaged and unused condition, with the original packaging.
    • You are responsible for the cost of returning the goods, unless otherwise previously agreed.
  • WHAT HAPPENS IF MY GOODS ARE MISSING ITEMS?
    • Please contact us immediately and we will arrange to replace the missing items as quickly as possible.
  • WHAT HAPPENS IF MY GOODS ARE FAULTY OR DAMAGED IN TRANSIT?
    • Occasionally you may receive an item that is damaged in transit or very rarely contains a manufacturer’s defect.
    • If this occurs, we require photographs of the damage/defect emailed to sales@businessfurnituredir.com.au
    • We will make immediatearrangements to replace the faulty/damaged product or part at no cost to you or issue you with a full refund after we see images.