What our customers are saying
- I just wanted to take the time to extend my thanks and appreciation for having been given a wonderful shopping experience with your business.
Initially I located your business online, during the Christmas close down period, and yet even with the business being closed my email enquiry was responded to efficiently.
I wanted to buy an office desk and had identified the one I wanted. Your price was the best I could find, as well. I successfully stalled management, who just wanted any desk, and waited till I could visit the showroom. I not only purchased the desk but a cupboard and filing draw unit. Even after you made the sale you continued providing ongoing service when I purchased another cupboard and I appreciate it greatly.
The excellent level of service I received from Business Furniture Direct was that which we seldom see nowadays. All communications with you has been very prompt and you have gone over and above in your efforts to ensure Customer Satisfaction. This too can be said for your staff, of who clearly has the same focus as you for excellence in service.
I would recommend Business Furniture Direct to anyone who is sourcing business furniture. Whilst furniture is not a perishable item and thus the purchase frequency is small, I will always remember where to go if I, or anyone, is in the need of upgrading their office furniture. I look forward to doing business with you and your team in the future.
Please feel free to use this letter to reinforce to potential customers that they will not be disappointed when they do business with Business Furniture Direct, as well as building upon the existing high reputation of the business.
- Karen Askew
- When we were furnishing our new office we were very particular that the furniture we bought was elegant, functional, sturdy and affordable. We wanted everything to match and so we wanted a single store where we could get everything we needed. After unsuccessfully visiting every furniture store in Sydney, we finally came across ‘Business Furniture Direct’ on the internet.The furniture looked exactly like what we wanted. As it was after 6pm, we called to ask when we could visit. We were pleasantly surprised when the lady at the end of the phone said that she would wait till we got there. When we got there we were very impresses by the quality of the furniture, the extremely reasonable prices and the fantastic customer service. It is rare to find a business so willing to go out of its way to deliver such exceptional customer service. We bought all our office furniture from ‘Business Furniture Direct’ and are delighted with how beautiful our office looks. I cannot find the words to adequately praise Sue, the wonderfully warm and helpful business owner who time and again has gone out of her way to deliver total customer satisfaction.We will always buy all our furniture from her.
- Suzanne Balen
CEO – GoldStar Learning Pty Ltd.
- Hi Sue I just want to thank you and all your staff for being so friendly and helpful. I am very happy with the high quality and exceptional value of the furniture I purchased from you and will be delighted to recommend Business Furniture Direct to all my business associates and contacts.